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Terms & Conditions

Effective Date: 10/07/2025

Welcome to Itensia Healthcare Pvt. Ltd. (“Company,” “we,” “our,” or “us”). By accessing or using our website www.itensiahealthcare.com (the “Website”), you agree to comply with and be bound by these Terms & Conditions (“Terms”).

1. Eligibility

  • Users must be at least 18 years old to purchase products. By using the Website, you confirm you meet this requirement.

  • Minors are prohibited from accessing the Website or providing any personal information.

2. Products & Usage

  • Our products are designed for general fitness, wellness, and performance enhancement.

  • Not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use.

  • For personal use only. Resale or commercial distribution is prohibited without prior written consent.

3. Order Acceptance & Cancellation

  • All orders are subject to product availability and confirmation.

  • We reserve the right to cancel or refuse orders at our discretion (e.g., pricing errors, suspicious activity).

  • Orders may be delayed due to unforeseen circumstances (e.g., logistics, customs).

4. Shipping & Delivery

  • India: 3–7 business days

  • UAE/USA: 5–10 business days

  • Orders are fulfilled via Shiprocket; tracking details will be shared post-dispatch.

  • No deliveries outside India, UAE, or USA.

5. Returns & Refunds

  • 7-day return window for unopened, sealed products.

  • Initiate returns within 7 days of delivery.

  • No returns for used/opened items.

  • Refunds processed to the original payment method within 5–7 business days.

6. Pricing & Payments

  • Prices listed in INR (Indian Rupees).

  • Secure payment gateways: Razorpay (India) and Stripe (international).

  • We reserve the right to update prices without prior notice.

7. Intellectual Property

  • All Website content (logos, text, images) is owned by Itensia Healthcare and protected under Indian/IP laws.

  • Unauthorized use, copying, or distribution is prohibited.

8. Limitation of Liability

  • We are not liable for:

    • Indirect, incidental, or consequential damages from product use.

    • Errors in product descriptions/pricing.

    • Shipping delays due to third-party carriers or force majeure events.

9. Privacy & Data Security

  • Personal data is handled per our Privacy Policy.

  • Payment details are processed securely; we do not store financial data.

10. Governing Law & Disputes

  • Governed by Indian law.

  • Jurisdiction: Courts in Pune, Maharashtra.

  • Disputes resolved via arbitration or mediation before litigation.

11. Amendments

  • We may update these Terms; changes will be posted on the Website. Continued use implies acceptance.

12. Contact Us

For questions or grievances:

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